This Delivery & Shipment Policy (“Policy”) outlines the terms for delivery and shipment of products and services offered by CommuneX (“CommuneX,” “we,” “us,” or “our”) through our platforms. By placing an order or booking a service, you agree to the terms of this Policy.
1. Service & Delivery Coverage
- Deliveries and service visits are available only within operational areas and designated communities.
- Availability may vary depending on location, community permissions, and service capacity.
- For gated communities, deliveries will comply with society security procedures, which may include ID verification or gate pass requirements.
2. Delivery Modes
We operate multiple delivery and fulfillment models depending on the service:
- Product Delivery – Groceries, household goods, and other items delivered directly to your doorstep.
- Appointment-Based Service Visits – Salon, car wash, and laundry pick-up/drop-off at your chosen time slot.
- On-Site Services – Certain services (e.g., car cleaning, in-home salon) are completed at the location you specify.
3. Delivery Timeframes
- Estimated delivery or service completion time is provided at the time of order/booking.
- Same-day or express delivery may be available for eligible orders in supported locations.
- Delays may occur due to weather conditions, traffic, operational issues, or force majeure events.
4. Delivery Charges
- Delivery or service visit charges, if applicable, will be displayed before confirming your order.
- Certain offers, subscription plans, or minimum order values may qualify for free delivery.
5. Order Tracking
- Customers can track order or service status through the CommuneX app or website.
- Notifications may also be sent via email, SMS, or WhatsApp for key updates (dispatch, arrival, completion).
6. Failed or Unsuccessful Deliveries
A delivery or service visit may be marked as failed if:
- The customer is unavailable at the scheduled time and location
- The delivery address is incorrect or incomplete
- Community or security restrictions prevent access
In such cases:
- We may attempt redelivery at an additional charge, or
- The order/service may be cancelled, subject to our Payments, Refunds & Cancellation Policy
7. Customer Responsibilities
- Ensure that someone is available to receive the delivery or allow service access during the scheduled time.
- Provide accurate address, contact, and access instructions at the time of booking.
- Notify us promptly if you need to reschedule or change delivery details before the order/service is dispatched.
8. Damaged or Incorrect Deliveries
- Customers must inspect delivered goods or completed services at the time of receipt.
- Any issues must be reported to customer support within 24 hours of delivery to be eligible for refunds or replacements under our Payments, Refunds & Cancellation Policy.
9. Changes to This Policy
We may update this Policy from time to time. Any significant changes will be communicated via our app, website, or registered contact details. Continued use of our Services after updates constitutes acceptance of the revised Policy.