Payments, Refunds & Cancellation Policy

1. Introduction

This policy outlines the procedures, terms, and conditions for payments, order cancellations, and refunds for all services offered by CommuneX, including but not limited to Fresh@, Strala, Ride Auto Spa, and WashX. By using our Services, you agree to this policy in its entirety.

2. Payments

• Accepted Methods: We accept payments through various secure channels, including credit/debit cards, UPI, net banking, and digital wallets as integrated into our platform.
• Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. The final price includes applicable taxes unless stated otherwise.
• Billing: You agree to provide valid and accurate payment information. You authorize us to charge your chosen payment method for all services purchased.

3. Cancellations by Customer

• General Orders: For most services, you may cancel your order within a specified time frame from the time of booking. This time frame is typically detailed on the service-specific page or during the checkout process.
• Late Cancellations: Cancellations made after the designated time frame may be subject to a cancellation fee, which will be deducted from any eligible refund. This is to cover costs already incurred, such as dispatching a service provider or preparing items.
• How to Cancel: Cancellations must be initiated through our mobile application or website. We do not accept cancellation requests via phone or email unless specifically instructed.

4. Cancellations by CommuneX

We reserve the right to cancel an order or service at our discretion due to:

• Unavailability of the service or product.
• Operational issues, including unforeseen technical problems.
• Suspicious or fraudulent activity related to the order.
• Force majeure events (e.g., natural disasters, strikes, etc.).
• If your order is canceled by us, you will be notified, and a full refund will be processed within the timelines specified in the 'Refunds' section.

5. Refunds

• Refund Eligibility: Refunds are processed for orders that have been successfully canceled in accordance with this policy. In some cases, partial refunds may be issued if a service was partially rendered or if a cancellation fee applies.
• Refund Processing Time: Once a refund is approved, the amount will be credited to your original payment method. The processing time can vary based on your bank or payment gateway, typically taking 5-10 business days.
• No-Refund Policy: For certain services or items, such as digital products or perishable goods, refunds may not be available. This will be clearly stated at the time of purchase.

6. Modifications to Orders

Order modifications (e.g., changing items in a grocery order or rescheduling a salon appointment) are subject to availability and may result in an adjustment to the total payment. Modifications can only be made within the time frame specified for each service. After this window, the order is considered final and subject to cancellation terms.

7. Contact for Payment & Refund Queries

For any questions or concerns regarding payments, cancellations, or refunds, please contact our support team through the channels provided on our website or mobile app. Please have your order number ready to assist us in a quick resolution.